Proven Strategies for AI Success
Learn from the playbook of top-performing hotels. These strategies have been tested and proven to drive results.
Quick Wins (Start Here)
Set Up Instant Responses
Configure automated responses for the top 10 most common guest inquiries
Add Booking Links
Include direct booking links in all AI responses about availability
Enable WhatsApp
Activate WhatsApp Business and connect it to your AI system
Guest Communication
Respond Within 30 Seconds
Studies show 67% of guests expect responses within 30 seconds on digital channels. Set up instant AI responses for common inquiries.
Use Guest's Preferred Language
Automatically detect and respond in the guest's language. Offer multilingual support for international markets.
Maintain Brand Voice Consistency
Train your AI to match your hotel's tone and personality across all channels. Create voice guidelines and test regularly.
Seamless Human Handoff
Define clear escalation triggers and ensure smooth transitions when human intervention is needed.
Booking Optimization
Real-Time Availability Display
Show live room availability and pricing to create urgency and reduce booking abandonment.
Proactive Upselling
Suggest room upgrades, amenities, and packages based on guest preferences and booking history.
Abandoned Booking Recovery
Automatically follow up with guests who started but didn't complete bookings within 24 hours.
Mobile-First Booking Flow
Optimize the booking process for mobile devices where 70% of travel searches happen.
Channel Management
WhatsApp Business Integration
Set up WhatsApp Business API for high-engagement guest communication, especially for international markets.
Instagram Direct Message Automation
Capture booking inquiries from Instagram DMs and convert social engagement into revenue.
Website Chat Optimization
Position chat widgets strategically and use proactive messaging based on user behavior.
Cross-Channel Consistency
Ensure the same AI personality and capabilities across all channels for a unified guest experience.
Guest Experience
Pre-Arrival Engagement
Send personalized pre-arrival messages with local recommendations and check-in instructions.
During-Stay Support
Provide 24/7 support for room service, amenity requests, and local information during the guest's stay.
Post-Stay Follow-Up
Automate review requests and future booking incentives within 24 hours of checkout.
Personalization at Scale
Use guest data to provide personalized recommendations and remember preferences for future stays.
Need help implementing these practices?
Our team can help you implement these best practices and customize them for your property.